Why Don’t You Sell Print Editions On Your Site?

Mostly because we’re a small company, and distributing physical books is a bit of a pain. There’s order fulfillment, warehousing, shipping, potential returns…it’s a nightmare. And would raise book prices. So we outsourced our print editions to a little company you might have heard of.

What Devices Are Muse Harbor E-books Compatible With?

We offer our e-books in two formats, and you get both formats when you buy a book from us. At least one of those formats should be compatible with any device you might have, provided you’re not trying to read them on a microwave or a GPS unit. If you still have a question about whether our e-books will work on a specific device, please consult this exhaustive table of e-book formats and platforms.

Yeah, You Say That, But Why I Can’t Get My E-book to Work?

If you’re having technical problems with your e-book file, first check the About Our E-books page. If that doesn’t help you out, contact us and we’ll see what we can do to solve the problem. Keep in mind, though, that we don’t offer technical support for hardware or software. We just sell e-books. If it turns out that your e-book isn’t working because ferrets are nesting on your motherboard, you’re on your own.

Can I Return My E-book?

Sorry, we don’t accept returns.

What is Digital Rights Management (DRM)?

It’s a way for corporations to squeeze as much money from you as possible while providing the least amount value that they can get away with. We’re not fans of DRM. We don’t use it.

All of our e-books are DRM-free. Muse Harbor Publishing does not use distributors that require the use of DRM. If you find a copy of a Muse Harbor e-book that’s not DRM-free, the distributor is selling our e-books without our approval. The author won’t see a cent from that sale! And neither will we, so please let us know about it. We’ll send out our Distribution Channel Enforcer Squad, and we’ll give you a 20% off coupon for reporting the scalliwags, because we’re nice that way.

Why Do You Hate DRM?

logo_drm_50pxYou’re right! “We’re not fans” is too mild. We want people to read the words we publish. And we also think that when you buy a book, you should be able to do what you want with it. Which means being able to lend it to someone else. That said, we would appreciate it if you did not, say, post it to Facebook for your 1,252 very closest friends to read, or pack it up in a torrent for handy worldwide distribution. Quixotic as it may seem, we do actually want our authors to be able to make a living from their work. So be sensible, have some consideration for the livelihoods of our authors, and…you know. Don’t be a jerk about it. Authors and publishers alike are trying to navigate the ever-evolving technological landscape, and we like to think that our solution of simply trusting our readers to support our authors is a fine and worthy one.

If you want more detailed information about DRM—it’s not just about books, after all—have a look at Defective By Design.